8va97 Privacy Policy

Last Updated: January 2026 Introduction

Our Commitment to Data Protection

8va97 operates a safe and transparent online gaming platform for users in Bangladesh. When you use our services, ensuring the protection of your personal information is our first priority. This Privacy Policy ("Policy") describes what types of information 8va97 collects, how that information is used, with whom it may be shared, and how you can maintain control over your information.

Please read this policy carefully. By using the 8va97 website or app, you are considered to have accepted the terms of this policy. If you have any objections, please refrain from using our services and contact us at [email protected].

This policy may be updated from time to time. In the event of significant changes, we will notify registered users by email. The latest version of the policy will always be available on this page.

8va97 collects two types of information: information you provide directly, and information collected automatically while you use the platform.

1.1 Directly Provided Information

When creating an account and using our services, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address in Bangladesh
• National ID card or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, or bank account information
• Messages and information shared when contacting customer support

1.2 Automatically Collected Information

When you use the 8va97 website or app, certain technical information is collected automatically:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Page visit times, session duration, and navigation path
• Information obtained from cookies and similar technologies (see Section 6 for details)
• Gaming activity and transaction history

Collected information is used for the following purposes:

• Account Management: Registration, identity verification, and ensuring the security of your account.
• Service Delivery: Operating gaming services, processing financial transactions, and ensuring platform functionality.
• Customer Support: Resolving your questions and complaints. The 8va97 support team provides assistance in Bengali and English 24/7.
• Responsible Gaming: Monitoring your usage patterns to prevent excessive gaming and taking precautionary measures when needed.
• Fraud Prevention: Conducting necessary checks to prevent unauthorized access, fraud, and money laundering.
• Service Improvement: Analyzing data to further improve the user experience.
• Legal Compliance: Adhering to applicable laws and regulations.

8va97 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We use trusted third-party services for payment processing (handling bKash, Nagad, Rocket and bank transfers), maintaining technical infrastructure and detecting fraud. These partners receive only the minimum information necessary for the relevant task and operate under strict confidentiality agreements.

3.2 Game Providers

Pragmatic Play, Spribe, JILI, PG Soft and other game providers may receive limited information to establish technical connections. This information is not used beyond operating the gaming service.

3.3 Legal Obligations

If disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, 8va97 will be obligated to comply. Where the law permits, we will endeavour to notify you in advance.

3.4 Business Transfers

In the event of a merger, acquisition or asset transfer, user information may form part of the transferred assets. We will notify you in advance in such circumstances.

4.1 Retention Period

Information on active accounts is retained until the account is closed. Even after closure, information may be kept for as long as necessary to meet legal obligations, prevent fraud and resolve disputes. Financial transaction records are retained for the period prescribed by applicable law.

4.2 Technical Security

8va97 takes the following measures to protect your information:

• SSL/TLS encryption on all data transmissions
• Additional encryption layers for sensitive information
• Regular security audits and vulnerability testing
• Restricted staff access — only authorised personnel with a genuine need can access information
• Firewall and intrusion detection systems
• Regular server backups and disaster recovery planning

You have the following rights regarding your personal information:

5.1 Right to Access Information

You may request a copy of the information we hold about you at any time by logging into your account or contacting us at [email protected].

5.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.

5.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.

5.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time by changing your account settings or notifying us at [email protected]. Essential transactional messages cannot be turned off.

8va97 uses cookies and similar technologies to improve service quality and make the user experience smoother.

6.1 Necessary Cookies

These cookies are essential for the website to function correctly. They are used to manage sessions, maintain login state and ensure security. They cannot be disabled.

6.2 Analytical Cookies

These cookies help us understand how users are using the platform. We use this information to improve the service. You may disable these cookies from your browser settings if you wish.

6.3 Cookie Management

Most browsers offer options to block or disable cookies. However, if cookies are fully disabled, some features of 8va97 may not work correctly.

8va97 is intended for users aged 21 and above only. We do not intentionally collect any information from minors. If a user is found to be under 21 during age verification, their account will be closed immediately and any stored information will be deleted as soon as possible.

If you become aware that a minor has created an account on 8va97, please notify us at [email protected].

The 8va97 platform may link to third-party websites or services. These external sites have their own privacy policies, and 8va97 is not responsible for how they collect or use information. You are advised to read the privacy policy of any third-party site before visiting it.

8va97 uses international technical infrastructure to serve users in Bangladesh. As a result, your information may be stored on servers in various countries. In each case we ensure that the standard of data protection is no lower than the standard described in this policy.

8va97 reserves the right to amend this privacy policy as needed. For any significant changes, we will send registered users advance notice to their email address. The latest version of the updated policy will always be published on this page, with the "Last Updated" date noted at the top of the page.

Continued use of 8va97 after any changes will be taken as your acceptance of the new policy.

If you have any questions, complaints or requests regarding your information in relation to this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support is available through the live chat feature on the website

Our team is ready to process your requests in both Bengali and English.